Refund and Chargeback Policy

Refund Policy

As a payment aggregator, we process transactions on behalf of merchants. Refund policies are set by individual merchants, and we adhere to the following guidelines:

  • Refund requests must be submitted within 30 days of the transaction date.
  • All refund requests will be reviewed on a case-by-case basis.
  • Approved refunds will be processed within 5-10 business days.
  • Refunds will be issued to the original payment method used for the transaction.

For specific refund inquiries, please contact the merchant directly or our customer support team.

Chargeback Policy

Chargebacks are disputed transactions initiated by the cardholder through their issuing bank. Our chargeback policy is as follows:

  • We will notify the merchant immediately upon receiving a chargeback notice.
  • Merchants have 7 days to provide evidence to contest the chargeback.
  • We will submit all relevant information to the issuing bank for review.
  • The final decision on chargebacks rests with the issuing bank.
  • If a chargeback is upheld, the transaction amount plus any associated fees will be deducted from the merchant's account.

We encourage merchants to maintain clear communication with customers and keep detailed transaction records to minimize chargebacks.

This policy is subject to change. Last updated: 10/14/2024